Expert Etiquette Training

Form a group of your own, or schedule a private appointment.  Public courses are listed in “Upcoming Events”.  Courses can also be customized; please contact us for more details.

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Business Etiquette
 
I. Business Etiquette 101: Outclass the Competition (3 hours)

Make a confident first impression when you meet new people in business and social situations. You only have 7 seconds to “wow” someone. Make every second count.
  • Benefits of etiquette and protocol intelligence
  • Importance of making powerful and lasting impressions to build your personal brand
  • Importance of etiquette in the workplace
  • Basic body language and vocal skills that convey presence
  • Introduce yourself like a pro
  • Make proper social and business introductions with ease and grace
  • Essential networking savvy and strategy
  • Handshaking in international business situations
  • How to make an entrance and work the room at social business functions
  • How to enter conversations, maintain them, and gracefully exit
  • How to make small talk

II. Western Dining Etiquette and Table Manners: The Art of the Business Meal (with or without food) (2.5 hours)

Present your best self and focus on closing the deal instead of worrying about what fork and knife to use – or worse, making a bad impression with poor table manners.
  • Host and guest etiquette
  • Taking a seat
  • Table settings and how to read them; taking a seat, conversation,
  • How to correctly use silverware
  • American and Continental styles of eating
  • How to eat difficult foods
  • How to toast
  • Do’s and don'ts

III. Polish Your Professional Image (3 hours)

Many companies have dress code policies but managers still struggle with enforcing them. We give clear guidelines that help people project professionalism
  • Importance of making powerful and lasting impressions to build your personal brand
  • Workplace appearance and personal grooming “must have’s”
  • Dressing appropriately for your profession (formal vs. business casual vs. casual)
  • Accessories such as quality briefcases and writing instruments
  • Business meeting protocol
  • Telephone etiquette (how to leave messages, take messages)
  • Professional business office decorum (chewing gum, whispering, gossip, time management, managing your office/cubicle space)
  • Manners in public places, including open office layouts, pantries/kitchens, elevators
  • Written communications

The following module is also available for corporate clients.

IV. Networking 101: How to Make an Entrance and Work the Room (3 hours)
  • Networking strategy and planning
  • How to make an entrance
  • Introduce yourself like a pro
  • Make proper social and business introductions with ease and grace
  • Basic body language and vocal skills that convey presence
  • Proper handshaking
  • How to start a conversation, keep it going, and gracefully exit
  • Acceptable and unacceptable conversation topics; conversation topics
  • How to gracefully handle food and beverages
  • Protocol for exchanging business cards
  • Dressing appropriately for networking events
  • RSVPs, thank-you notes, and follow-ups


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